What Are the Right Tech Answers and On-Call Troubleshooting Worth to You?

Google is setting itself up as the go-to location for answers of any kind.

Guess what?

You guessed correctly.

Google doesn’t have all the answers.

In fact, there’s a lot of misinformation and out-of-date information out there.

That’s why Medical Practices trust the eMDTec team for accurate answers tailored to their specific workflow and application.

The right answers help you move the ball forward. The wrong answers will get you stuck in the mud of technology – making little or no progress.

There’s Only One Number You Ever Need to Call – The Help Desk of eMDTec

You’re going to run into technical issues. That’s just the reality of computers and cloud applications.

When you have patients to see and work to be done, you can’t waste your time fighting with your technology and looking up possible fixes. Every minute that you lose means that important things aren’t getting accomplished.

You need a Help Desk solution that will take take care of IT issues with speed, grace, and respect.

The eMDTec technical support team is YOUR technical support team – ready to answer your call and handle anything.

What is the eMDTec Help Desk Support Process?

Just have a question? Send us an email or pick up the phone and give us a call. Our Help Desk specialists will be happy to guide you to the right answer.

Has something gone wrong? These are the steps to take.

  1. Call or email us indicating the issue that you are experiencing.
  2. A Help Desk ticket will be initiated.
  3. You will be notified by email that we have received your troubleshooting request.
  4. You will be updated as we assign technicians to begin work on your ticket.
  5. You will be updated by the technician and our automated system at each step along the way.
  6. You will be notified when we have resolved the issue and tested the fix.
  7. The Help Desk ticket will be closed.

What Else Does eMDTec Offer to Small to Mid-Size Healthcare Practices?

  • Help Desk Services Healthcare

    IT Strategic Planning

  • Healthcare Help Desk Services

    Compliant Communications

  • Healthcare IT Help Desk

    Help Desk Services

  • Help Desk Solutions for Healthcare

    Cloud Technology Strategies

  • Help Desk Services for Healthcare in NJ

    Email & Network Security

  • Help Desk Services for Medical Organizations

    Business Continuity

  • Healthcare Help Desk Outsourcing

    Security and Risk Assessments

  • Outsourced Help Desk in Healthcare

    Managed IT Services

  • Outsourced Help Desk Solutions for Medical Organizations

    Clinical IT Operations

  • Help Desk Management Services

    HIPAA Compliance

  • Reliable IT Help Desk

    EMR/EHR Systems

  • Reliable IT NJ Help Desk

    Cybersecurity Solutions